With more than 20 years of providing our clients with high quality language and
communications services, we felt it was time to make our commitment to quality official.
In brief, ISO – or International Organization for
Standardization* – is an
international body that publishes standards and certifies conformity to those standards. As
a language and communications agency that puts quality as a top priority, we understand that
staying competitive means being consistent with our promise of quality.
Therefore, our ISO certifications are not so much proof of the quality we deliver as much as
it is a wholehearted pledge that the aLB team is dedicated to our clients’ communication
goals and to the continual improvement of all cross-lingual and cross-cultural services
going into every assignment we deliver. With the support of our certification provider, ISO
Quality Services Ltd (ISO QSL), this is our pledge for each client we serve,
whether
their
focus is healthcare, government, education, or business, at home in the US or abroad.
Single aLB point of contact and development of client-specific glossaries and
style guides
2. Active Leadership
Head-on problem solving and client-centered prevention strategies
3. Engagement of People
Prompt & direct client communication and sharing of invaluable best practices
4. Process Approach
Thorough project documentation, from initial request to final delivery
5. Continual Improvement
Regular performance reviews and integration of client feedback
6. Evidence-Based Decision Making
Industry and management expertise
7. Relationship Management
Reliable quality with a personal touch
8. Annual auditing by 3rd party certification
provider
Certifying entity provides regular support meetings and consultation to ensure
continued compliance to certification standards
*ISO is not involved in the certification, endorsement, or approval of our (or
any)
company’s
services. Our certification is provided under the guidance of ISO Quality
Services Ltd (ISO
QSL).
If you are new to aLanguageBank’s services, click here to request a
quote.
We appreciate your business and look forward to working with you!
